Refund Policy

Cancellations & changes

Contact us as soon as possible if you need to cancel or change an order. We'll check whether design work, printing, or dispatch has started and explain the available options before proceeding.

A cancellation request does not by itself confirm that an order has been cancelled. Please wait for our confirmation.

Custom & personalized prints

Our work includes items made to your chosen dimensions, text, design, or photograph. Please check these details before placing your order. If you notice a mistake or change your mind, contact us so we can review the order's production status and discuss what is possible.

Customization does not remove your rights if an item is defective, damaged, incorrect, or does not match the agreed description.

Damaged, defective, or incorrect items

If your order arrives damaged, has a defect, or differs from what was agreed, contact us promptly. Include your order number, a description of the problem, and clear photographs of the item and packaging where available.

We'll review the issue and arrange an appropriate resolution, including a refund where required by applicable law. Keep the item and packaging while we confirm whether a return is needed.

Missing or delayed orders

If your order hasn't arrived or has passed the delivery schedule agreed with you, contact us with your order number. We'll check its status and discuss the next step, including any refund or cancellation rights that apply.

How to request a refund

1. Email or WhatsApp us with your order number and the email used for the order.
2. Explain the reason for your request and include supporting photographs or payment details where relevant. Never send your card number, password, or OTP.
3. We'll review the details and confirm the outcome, any return arrangements, and the refund amount where applicable.

Please contact us before sending an item back so we can confirm the correct address and any shipping arrangements.

Approved refunds & payment issues

For an approved refund, we'll confirm the amount and payment arrangements with you. The time it takes for the money to appear depends on the payment provider and your bank. Contact us if a confirmed refund hasn't reached you so we can check its status.

If you believe you were charged twice, or a payment was taken without an order confirmation, send us the payment reference and order details so we can investigate.

Your consumer rights

This policy does not limit any rights or remedies available to you under applicable Indian consumer protection law. Where a legal requirement differs from this policy, that requirement applies.